Frequently Asked Questions

Where is your review page, how do I leave feedback?

Most customers leave reviews / Recommendations on my Facebook page.

Can you supply shapes with holes drilled, so I can hang them up?

Yes if the option isn't shown on the product description, please contact us. We can usually do it, at no extra charge.

Can you make Disney / Marvel characters?

Sorry these are copyright, I believe you can make 1 or 2 for your personal use, but as Tawny Barn is a business, I can’t make anything that’s copyright.

I bought an MDF shape from someone else, can you make one for me?

Sorry no, the original supplier owns the copyright...

Can you  engrave a picture onto a wooden plaque?

Sorry I've configured my lasers for cutting, I engrave text, simple logo's etc, but I can't do photo realistic engraving.

It's April, why are you selling Christmas products?

My online shop is sorted by "Best selling" at the top of each page, Christmas products are there all year, because they are top selling products all year!

If you've been selling arts and crafts for a while, you'll have seen that at least half your years sales, happen in the two months before Christmas. The "old hands" start preparing for Christmas, on Boxing day and are buying Christmas products all year.

Can you make me a bigger version of your designs?

Yes I can scale designs up to 50cm or down to about 3cm. This is a customization. but quite a simple one, so I don't charge design time to simply change the size. But standard products take priority, so it can be a few days before it's done.

Can you make custom products /do commissions?

My priority every day is to fulfill all orders, direct from my eCommerce store, when time allows, I also make a few custom orders and customization's of my standard products. I charge £30.00 per hour for design work, for a complete new design, it's often a couple of hours. To add a logo, or slight change to an existing product usually it's just ten or fifteen minutes. Custom products are more expensive than standard / mass produced products the same size, more work goes into individually making them, and there's more waste material.

I may waive the design charge, if you're ordering a large quantity of the same design.

The 24 hour dispatch time is only for online purchases direct from the shop, custom products usually take 3 or 4 days, sometimes longer.

If a customer asks for a product that I think will be popular and doesn't want to pay the extra cost of a custom product, I may add their request as a standard product on the website. That's where many of my product ideas have come from.

 

Why is there a child safety warning on your products?

My products are not toys, they are craft supplies, but some are “child appealing”. I asked my local Trading Standards department to assess my products. Some shapes are fragile and small pieces could break off, causing a choking hazard for young children. So all shapes are labelled “not suitable for children under 3 years old”. All products must be safe, the relevant safety standard is “Toy Safety EN71”, even though they are not toys.

Are MDF products suitable for children?

No, I sent plywood and MDF samples to be tested. The plywood passed “chemical transfer” conforming to EN71-3. The lab advised me not to waste money having the MDF tested. Because it was unlikely to pass. My MDF products are safe for adults to use. But should be protected with a coat of child safe paint, before they are handled by children, of any age.

 

What materials do you make your products from?

I buy Hardwood Plywood in bulk from a local timber yard, it's good quality / water resistant, but I have no control over the colour, each batch is different. As my product is intended to be painted / decorated this makes no difference to most customers. If a customer prefers a consistent (light) colour I have Birch Plywood in stock as well, but it's a little more expensive, and the surface is not as smooth as my bulk stock. I also supply 1mm thick mount card, and I can supply products cut from 3mm Acrylic or 1mm PETG as a customization.

 

Why do you prefer to sell plywood instead of MDF?

There are 3 reasons:

1 I know my plywood is safe for children to handle, because it’s tested to EN71-3.

2 Plywood is safer for me to manufacture, because MDF dust is dangerous. Laser cutting MDF also produces toxic smoke fumes.

3 It’s more environmental friendly, because of the extra chemicals used to make MDF.

How much do you charge for delivery?

It's FREE P&P for all orders over £7.50, and just £1.95 for very smaller orders.

When will I receive my order?

I dispatch all orders by 1st class post, usually within 24 hours of the order being placed. Most are delivered the day after, but a few may take a little longer.

If you order a finished product that needs sealing, varnishing, or assembling it will take two or three days longer.

 

Collection from Tawny Barn also welcome. Please Contact us first.

Do you offer trade / wholesale prices?

Yes, please Contact us to discuss your needs.

Do you supply your product in retail packaging?

I mostly sell my products loose, but trade customers, please Contact us to discuss your packaging needs.